Best Brokers For Customer Service 2025
After direct tests of response times, support quality, and accessibility, these brokers deliver the the best customer support in the trading industry.
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1Videforex, started in 2017, is a platform that grants access to stock, index, crypto, forex, and commodities markets through binary options and CFDs. Its specialized platform, mobile app, and integrated copy trading are suitable for new and less frequent traders. By offering market analysis tools and hosting trading contests, Videforex helps to enhance your trading expertise.
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2Established in 1999, FOREX.com is part of StoneX, a global financial services company that serves over a million customers. It's regulated in the US, UK, EU, Australia, and other countries. The broker offers a wide range of markets beyond forex and provides competitive pricing on advanced platforms.
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3Introduced in 2020, RedMars, situated in Cyprus, provides competitive spreads across over 300 trading instruments with a leverage of up to 1:500. They offer three account tiers, namely, Standard, Pro, and VIP, catering to different budgets and levels of trading experience. RedMars also features a speedy, entirely digital account creation process.
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4RaceOption is a binary options broker based in the Marshall Islands. It has more than 1,500 clients and strives to provide speedy funding, minimal fees, and a safe trading environment. Traders can choose from over 100 binary options and CFDs, enjoy copy trading, and have the chance to win weekly prizes.
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5Founded in 2004, Dukascopy Bank SA is a Swiss online bank and brokerage offering trading on over 1,200 instruments, including binary options. It provides various accounts (JForex, MT4/5, Binary Options) and advanced platforms (JForex, MT4/MT5) with strong tools and market data for active traders.
Compare Brokers
| Broker |  |
USD Account |
Demo Account |
Minimum Deposit |
Minimum Trade |
Leverage |
Copy Trading |
Regulator |
Instruments |
Platforms |
Account Currencies |
Automated Trading |
AI |
Guaranteed Stop Loss |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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✓ | ✓ | $250 | $0.01 | 1:500 | ✓ | ✗ | Binary Options, CFDs, Forex, Indices, Commodities, Crypto | TradingView | USD, EUR, GBP, AUD, RUB | ✓ | ✗ | ✓ | |
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✓ | ✓ | $100 | 0.01 Lots | 1:50 | ✗ | NFA, CFTC | Forex, Stocks, Futures, Futures OptionsForex, CFDs, Stocks, Indices, Commodities, Futures, Options, Crypto | MT4, MT5, TradingView, eSignal, AutoChartist, TradingCentral | USD, EUR, GBP, CAD, AUD, JPY, CHF, PLN | Expert Advisors (EAs) on MetaTrader | ✓ | ✗ | |
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✓ | ✓ | €250 | 0.01 Lots | 1:30 (Retail), 1:500 (Pro) | ✗ | CySEC, AFM | CFDs, Forex, Stocks, Indices, Commodities, Cryptos | MT5 | USD, EUR | Expert Advisors (EAs) on MetaTrader | ✗ | ✗ | |
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✓ | ✓ | $250 | $0.01 | 1:500 | ✓ | ✗ | Binary Options, CFDs | TradingView | USD, EUR, GBP, AUD, RUB | ✗ | ✗ | ✗ | |
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✓ | ✓ | $100 | 0.01 Lots | 1:200 | ✗ | FINMA, JFSA, FCMC | CFDs, Forex, Stocks, Indices, Commodities, Crypto, Bonds, Binary Options | JForex, MT4, MT5 | USD, EUR, GBP, CAD, AUD, NZD, JPY, ZAR, TRY, SEK, NOK, DKK, CHF, HKD, SGD, PLN, CZK, AED, SAR, HUF, MXN | Yes (EAs & FIX APIs) | ✗ | ✗ | |
| Broker | |
USD Account |
Demo Account |
Minimum Deposit |
Minimum Trade |
Leverage |
Copy Trading |
Regulator |
Instruments |
Platforms |
Account Currencies |
Automated Trading |
AI |
Guaranteed Stop Loss |
Safety Comparison
Compare how safe the Best Brokers For Customer Service 2025 are.
| Broker | Trust Rating |
Guaranteed Stop Loss |
Negative Balance Protection |
Segregated Accounts |
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✓ | ✓ | ✗ | |
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✗ | ✓ | ✗ | |
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✗ | ✓ | ✓ | |
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✗ | ✗ | ✓ | |
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✗ | ✓ | ✓ | |
| Broker | Trust Rating |
Guaranteed Stop Loss |
Negative Balance Protection |
Segregated Accounts |
Mobile Trading Comparison
Compare the mobile trading features of the Best Brokers For Customer Service 2025.
| Broker | Mobile Apps |
iOS Rating |
Android Rating |
Smart Watch App |
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Android | ✗ | ||
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iOS & Android | ✗ | ||
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iOS & Android | ✗ | ||
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iOS & Android | ✗ | ||
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iOS & Android | ✗ | ||
| Broker | Mobile Apps |
iOS Rating |
Android Rating |
Smart Watch App |
Comparison for Beginners
Compare how suitable the Best Brokers For Customer Service 2025 are for beginners.
| Broker | Demo Account |
Minimum Deposit |
Minimum Trade |
Education Rating |
Support Rating |
Fractional Shares |
Demo Competitions |
|---|---|---|---|---|---|---|---|
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✓ | $250 | $0.01 | ✗ | ✗ | ||
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✓ | $100 | 0.01 Lots | ✗ | ✗ | ||
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✓ | €250 | 0.01 Lots | ✗ | ✗ | ||
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✓ | $250 | $0.01 | ✗ | ✗ | ||
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✓ | $100 | 0.01 Lots | ✗ | ✗ | ||
| Broker | Demo Account |
Minimum Deposit |
Minimum Trade |
Education Rating |
Support Rating |
Fractional Shares |
Demo Competitions |
Comparison for Advanced Traders
Compare how suitable the Best Brokers For Customer Service 2025 are for advanced or professional traders.
| Broker | Automated Trading |
VPS |
API |
AI |
Pro Account |
Leverage |
Low Latency |
Extended Hours |
|---|---|---|---|---|---|---|---|---|
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✓ | ✗ | ✗ | ✗ | ✗ | 1:500 | ✗ | ✗ |
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Expert Advisors (EAs) on MetaTrader | ✓ | ✓ | ✓ | ✗ | 1:50 | ✓ | ✗ |
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Expert Advisors (EAs) on MetaTrader | ✗ | ✗ | ✗ | ✗ | 1:30 (Retail), 1:500 (Pro) | ✗ | ✗ |
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✗ | ✗ | ✗ | ✗ | ✗ | 1:500 | ✗ | ✗ |
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Yes (EAs & FIX APIs) | ✗ | ✓ | ✗ | ✗ | 1:200 | ✗ | ✗ |
| Broker | Automated Trading |
VPS |
API |
AI |
Pro Account |
Leverage |
Low Latency |
Extended Hours |
Accounts Comparison
Compare the trading accounts offered by Best Brokers For Customer Service 2025.
| Broker | Demo Account |
Interest on Cash |
Islamic Account |
Joint Account |
Managed Account |
PAMM |
MAM |
LAMM |
Pro Account |
|---|---|---|---|---|---|---|---|---|---|
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✓ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
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✓ | ✗ | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
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✓ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
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✓ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
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✓ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ | ✗ |
| Broker | Demo Account |
Interest on Cash |
Islamic Account |
Joint Account |
Managed Account |
PAMM |
MAM |
LAMM |
Pro Account |
Detailed Rating Comparison
Compare how we rated the Best Brokers For Customer Service 2025 in key areas.
| Broker | Trust |
Platforms |
Assets |
Mobile |
Fees |
Accounts |
Research |
Education |
Support |
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| Broker | Trust |
Platforms |
Assets |
Mobile |
Fees |
Accounts |
Research |
Education |
Support |
Fee and Cost Comparison
Compare the cost of trading with the Best Brokers For Customer Service 2025.
| Broker | Cost Rating |
Fixed Spreads |
Inactivity Fee |
CFD Stocks Spread |
EUR/USD Spread |
Crypto Spread |
|---|---|---|---|---|---|---|
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✗ | $10 | NA | 0.1 | Floating | |
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✗ | $15 | 0.14 | 1.2 | BTC 1.4%, ETH 2% | |
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✗ | €20 one-off, €10 thereafter | Variable | 0.7 | 65 | |
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✗ | ✗ | Variable | Variable | Variable | |
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✗ | CHF 100 | 0.1 | 0.1 | 0.1 | |
| Broker | Cost Rating |
Fixed Spreads |
Inactivity Fee |
CFD Stocks Spread |
EUR/USD Spread |
Crypto Spread |
Broker Popularity
See how popular the Best Brokers For Customer Service 2025 are in terms of number of clients.
| Broker | Popularity |
|---|---|
| FOREX.com |
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| Dukascopy |
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| Videforex |
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| RaceOption |
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Why Trade With Videforex?
Videforex caters to traders who want a simple platform for predicting the trends of major financial markets through binary options. With a swift registration process and web-based platform, it's easy to get started.
Pros
- Traders have the opportunity to earn up to 98% payouts on over 100 assets through the broker's binary options. This offering is comparable to competitors such as IQCent.
- Videforex is a rare brokerage with 24/7 multilingual video support, offering extensive help for active traders.
- Videforex often hosts trading contests. These competitions offer both new and experienced traders a chance to practice and win cash prizes. Trades can be made from as low as ¢0.01.
Cons
- The lack of educational resources is a significant disadvantage for new traders, as top trading platforms often provide useful content like blogs, videos, and live trading sessions.
- Our latest tests indicate that the client terminal requires upgrades due to occasional slow and unresponsive widgets, which may negatively affect the experience for traders.
- Videforex is not authorized by a reliable regulator. This means traders may not get important protections such as separate client accounts.
Why Trade With FOREX.com?
FOREX.com is a top-tier brokerage suitable for forex traders of all skill levels. It offers more than 80 currency pairs, has small spreads starting from 0.0 pips, and features low fees. The platform provides powerful charting tools that include over 100 technical indicators and multiple research aids.
Pros
- The Web Trader remains one of the top platforms for budding traders, boasting a sleek design and more than 80 technical indicators for market analysis.
- Numerous educational materials such as tutorials, webinars, and a comprehensive YouTube channel are available to assist you in learning about the financial markets.
- FOREX.com provides top-tier forex pricing beginning at 0.0 pips. They also offer competitive cashback rebates up to 15% for dedicated traders.
Cons
- US clients do not have negative balance protection, so you can potentially owe more than your original account deposit.
- The funding options are not as extensive as those of top competitors such as IC Markets and lack several widely-used e-wallets, particularly UnionPay and POLi.
- FOREX.com's MT4 platform provides around 600 instruments for trading, which is considerably less than the 5,500+ options accessible on its other platforms.
Why Trade With RedMars?
RedMars is suitable for expert traders in the EU who are comfortable with the MetaTrader 5 platform, as the broker is approved by the CySEC. However, due to its minimal education and research tools, it is not recommended for beginners.
Pros
- RedMars provides a superior trading platform, MT5, equipped with 21 timeframes, multiple analytical tools, customizable templates, and algorithmic trading.
- The broker is among a few firms that provide a special account for VIPs featuring premium support and exclusive event invitations.
- The broker accepts several payment options such as wire transfers, credit cards, e-wallets, and notably, cryptocurrencies for trading related transactions.
Cons
- RedMars is not suitable for new traders. It lacks educational resources, has no user-friendly platform, requires a high minimum deposit, and demonstrated insufficient customer support during testing.
- RedMars' spreads are industry-standard, but they don't provide a substantial advantage over the least expensive trading brokers we have experience with, particularly IC Markets.
- The trading platform is simple, lacking advanced features like Islamic account, PAMM account, or copy trading.
Why Trade With RaceOption?
RaceOption offers a diverse binary options trading experience with contests, account benefits, and copy trading. However, it's unregulated, providing minimal to no investor safeguards, based on our research.
Pros
- RaceOption allows easy account funding with no-charge, quick deposits using bank cards and cryptocurrencies. It also promises to process withdrawals within an hour.
- Popular assets like EUR/USD have payouts up to 95%, which is higher than most alternatives. Also, the first three trades are risk-free with Silver and Gold accounts. This can potentially increase your returns.
- RaceOption is one of the few brokers that offer 24/7 video chat in several languages. However, based on our experience, their agents require more knowledge about trading rules and practices.
Cons
- The $250 minimum deposit may be higher for some traders, particularly when compared to Deriv and World Forex, which are suitable for those with a smaller budget.
- RaceOption is a high-risk broker that is not regulated. It does not offer compensation or legal options if you encounter problems with trading or withdrawing funds.
- RaceOption, lacking a demo account and an educational offer, may not be a suitable option for novice traders.
Why Trade With Dukascopy?
If you're an experienced trader, Dukascopy offers the tools you need: JForex for algorithmic strategies, competitive spreads from 0.1 pips, leverage up to 1:200, and the assurance of a Swiss-regulated bank and broker.
Pros
- Dukascopy offers top-notch research, including a professional TV studio in Geneva for financial news, market analysis, and daily expert insights.
- The proprietary JForex platform is advanced, offering tools for algorithmic trading, detailed charting, and access to deep liquidity for traders.
- Dukascopy is regulated by the Swiss Financial Market Supervisory Authority (FINMA) as a broker and a bank, providing high-level financial security and compliance with strict standards.
Cons
- Dukascopy offers educational resources and 24/7 support, but its complex platforms and tools require extensive testing and can overwhelm new traders.
- Certain account types, like MT4/MT5 accounts, need a higher minimum deposit of $1,000. This might not be suitable for traders with limited budgets.
- JForex offers many features, but its complexity makes it less ideal for beginner traders who might prefer simpler platforms.
Filters
How We Chose The Best Brokers For Customer Support
We ran a hands-on support test for every broker in our evolving directory – no guesswork, just real interactions.
Each broker was rated 1 to 5 based on:
- Channel Range: From phone and live chat to increasingly popular social channels like WhatsApp.
- Availability: Do they offer true 24/7 support or limited hours?
- Response Quality: We contacted them directly and judged their speed, clarity, and helpfulness.
Only brokers who passed across all fronts earned top marks.
What To Look For In A Top Broker For Customer Support
The quality of a broker’s customer service is often overlooked on the list of traders’ priorities. However, this can be a costly oversight. Inadequate support can disrupt an individual’s trading experience, undermining their ability to act quickly, manage risk, and ultimately generate a profit.
There is no limit to the range and severity of issues that a trader may encounter during their day-to-day business. But some of the most common queries relate to:
- Platform issues – System outages could result in lost trading opportunities, which can be especially damaging for high-frequency traders.
- Withdrawal delays– This can cause issues for people who need to access their funds straight away.
- Login problems – If I can’t access my account, I can’t trade.
- Trade execution hiccups – Phenomena like excessive price slippage, duplicate instructions, and orders not being filled can spring up from time to time.
- Platform guidance – Customer support can help beginner traders make the most of the trading platform and tools (like advanced charting or risk management devices).
- Complaint resolution – Traders will want to know that any disputes they have will be resolved quickly and not added to a long queue.
As a result, choosing a broker that can rapidly and effectively solve problems as they arise is critical.
These are the most important things to think about when seeking a broker with excellent customer support:
Resolution Times And Support Hours
Some queries may be more urgent than others, so it’s critical to discover how quickly the broker responds to queries, and what hours of the day their customer service representatives are available.
A general question about customizing my trading interface can usually wait. However, if I have a problem withdrawing funds from my account, I’ll want to know I can get support around the clock and not just during market hours.
Also think about when you trade. Weekend traders and those dealing in crypto may need around the clock assistance.
Top broker for resolution times and support hours: Based on our direct testing, IC Markets offers dependable 24/7 multilingual support through live chat, email, and phone, with fast and helpful responses to most queries — particularly around accounts and banking. While live chat agents sometimes lack technical depth, follow-up emails are promptly handled, and the ability to reach a real person during market hours builds trust in the broker.
Range Of Support Channels
It can be a good idea to choose a broker whose customer support team can be reached through multiple channels. For example, live chat may be more convenient if I’m trading on the go.
If I need urgent help, I may need a broker that offers instant help on the phone or through live chat rather than through exchanging emails.
Just beware the rise of automated chatbots. I hope they get better because so far they’ve proven a hassle during testing – providing unhelpful responses with limited availability to deal with complex trading queries.
Some brokers also operate social trading platforms and forums through which traders can converse with one another. This may not be suitable to solve specific issues and questions, but these resources can provide tips and assistance in other areas to enhance the trading experience and resolve any general questions.
Tip: A handful of brokers also offer support in a variety of languages, providing a significant benefit for non-English speakers who require clear, accurate communication. Videforex even stands out in the industry by offering a unique multilingual service via live video stream.
Top broker for support channels: IG offers multilingual support from 8am to 10pm (GMT), Monday to Friday, via email, phone, Twitter, and live chat, with a clear complaints process and one of the most extensive online trading communities we’ve seen – featuring forums, blogs, tutorials, and outage support. While live chat access can be slowed by a clunky chatbot, responses from human agents are helpful, and the wide range of support channels, plus detailed self-service resources, makes IG among the best brokers for customer service.
Dedicated Customer Support
Some brokers provide traders with a particular point of contact to deal with issues or general queries as they arise. These dedicated account managers (DAMs) can provide tailored help and advice, and resolve problems more quickly.
DAMs can be especially valuable for high-volume traders. Be mindful that the cost of receiving priority assistance can be expensive, however.
Top broker for dedicated support: FOREX.com offers terrific 24/5 support via live chat, phone, and email, with agents capable of handling a wide range of issues – from lot sizes and leverage tools to withdrawals and login problems – and a well-structured FAQ section for quick self-help. What truly sets FOREX.com apart is the dedicated relationship manager system, which provides personalized support, platform walkthroughs, strategy insights, and ongoing guidance to help traders get the most out of their tools.
Regulatory Status
This should be a must-have one on any trader’s checklist. Brokerages that operate without regulatory oversight are unlikely to care about fair business practices, financial transparency, or establishing customer complaint procedures.
Traders who use an unlicensed broker will also have no formal redress process which they can follow if a broker fails to adequately deal with any problems they have. For instance, a trader may be able to escalate a fund withdrawal problem to an official body if the brokerage doesn’t remedy the issue themselves.
Regulators in regions with well-developed financial markets establish standalone bodies that deal with customer complaints as they arise.
For example, in the UK, the Financial Ombudsman Service (FOS) was established under the Financial Services and Markets Act 2000 to solve complaints between financial services providers and retail customers.
The body can step in over a wide range of complaints, provided the customer has first raised the issue with the brokerage and is still seeking resolution.
Top broker for regulatory status: Pepperstone is licensed to trade by more than half a dozen top-tier regulators globally, including the FCA (UK) and ASIC (Australia). Pepperstone also offers fast, multilingual support (Arabic added in 2024) across phone, email, and live chat — available 24/5 and 18/2 — with quick access to live agents and consistently helpful responses during our tests.